ISSI Document Management, Workflow Automation and RPA Blog

ISSI Awarded OnBase Diamond Support Partner for Fifth Year

Monday, March 13, 2023

Hyland diamond support partner badge

ISSI is proud to announce that our team has been recognized by Hyland Software as an OnBase Diamond Support winner for the fifth year.

It’s an honor that recognizes the hard work and commitment of ISSI team members in delivering the highest quality experience to Hyland OnBase document management software customers.

Diamond-level customer experience is part of the document scanning and management services ISSI has provided since 1995.

ISSI offers state-of-the-art enterprise content management (ECM) solutions and world-class support. As a Hyland OnBase value-added reseller (VAR) we provide our customers with software solutions they can use to do more.

Diamond recognition is a testament both to the quality of the software and the dedication of ISSI team members in helping customers find and adopt the right solutions for their businesses, from assessments to strategy to deployment.

“As long-term partners of OnBase, we are very honored to have received Diamond recognition for the fifth year,” said Jay Barrow, CEO of ISSI. “It’s an exceptional document management solution and we are proud of the work we do with OnBase to ensure the customer experience is exceptional as well.”

Customer Retention & Support Level Criteria

Diamond recognition requires a level of customer service that goes above and beyond. The criteria that Hyland uses to evaluates its VARs includes:

  • Customer retention rates of 95% or better
  • The ratio of support employees to the number of customers
  • The percentage of customers using the current software release
  • Training

“Our partner program features industry leaders that provide cutting-edge technology to streamline processes, empower employees, and enhance customer connections. We congratulate ISSI’s dedication to customer success and outstanding achievement as a Diamond award recipient,” said Bob Dunn, vice president of global partner programs at Hyland.

OnBase Onboarding Made Easy

If you’re searching for a solution to time-consuming, manual tasks, OnBase is a powerful tool to add to your technology stack. OnBase will help you improve cash flow, reduce operating costs, and avoid litigation with document management software and workflow automation software that will process and manage your business content on-premise or in the cloud – we can even host and manage on-premise OnBase in the ISSI cloud.

As one of Hyland’s most-experienced partners, ISSI can help you make the seamless transition to an automated document capture and management system.

Leading ECM Software & Award-Winning Customer Service

With a full suite of document capture, management, and RPA solutions, ISSI provides Fortune 500 companies, healthcare providers, universities, manufacturers and more with automated solutions to repetitive, manual tasks.

The ISSI approach helps organizations identify key areas to be automated, pairing them with technological solutions to reduce administrative costs, streamline information management, and increase operational productivity.

Contact the ISSI team to learn more about how we can help you take your business to the next level with industry-leading technology from Hyland OnBase, ABBYY, Kodak Alaris, Epson, and more.

Contact us to learn more about Hyland OnBase support


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