ISSI Document Management, Workflow Automation and RPA Blog

Get the Most out of Hyland OnBase with ISSI Managed Services

Tuesday, May 25, 2021


Utilizing managed services for Hyland OnBase support, maintenance and development allows you to get the highest return on your Hyland OnBase investment without taxing internal IT resources.

ISSI offers custom, managed Hyland OnBase solutions to help you get the most out of this document management, workflow automation and case management platform. Whether your organization is new to OnBase or has a mature installation, ISSI’s team can provide ongoing maintenance and development, as well as training, support, updates, and more.

From defining the scope of new projects to optimizing the everyday use of OnBase, ISSI managed services lets your team focus on strategic tasks while we handle the technology. This reduces the total cost of ownership of OnBase.

How Do Managed Services Work?

ISSI’s managed OnBase services adapt to the needs of your organization, and our teams can assist in the expansion of Hyland products as an enterprise solution. Our team of veteran engineers live and breathe Hyland OnBase technology and take a proactive approach to helping you get the most out of your technology.

ISSI offers two types of managed service models:

Support as a Service

In this model, there is a defined scope of support. ISSI’s team works with you as an OnBase system owner, assisting with a specific project or task, such as an annual upgrade or implementation of a new solution.

The scope of support is uniquely designed for each customer, and we can create hybrid services based on exact needs. This solution is ideal for:

  • Organizations that lack full-time, on-premise support staff
  • Companies with limited bandwidth to train current IT teams
  • Companies that require assistance for their IT departments

Support on Demand

Unlike support as a service, on-demand support does not require a scope of work. In this model, we will assist you on any project, any time, drawing from a reservoir of hours as needed.

Recurring annual contracts are common in this arrangement, however, ISSI can also accommodate “top-offs” of hours depending on your organization’s requirements. The support hours never expire, and ISSI works at your direction, helping to implement, expand, update, or optimize your solution.

This model works best for:

  • Smaller offices that are unable to maintain an expert on staff
  • Installations that are growing fast
  • Organizations that are building and implementing a new solution
  • Teams that require training on new tools

Get Started with ISSI’s Managed Services for OnBase

Managed services are carefully tailored to each client’s needs and expectations. To get started, ISSI will perform discovery to better understand your organization’s workflow, areas of growth, expectations, goals, and more. As your organization grows, we can scale our support, adjusting your OnBase solution to meet the demands of your enterprise.

Ready to get started? Contact us and we’ll put you in touch with one of our OnBase experts so you can learn how managed services could help your organization reach its full potential.

Contact Us to Learn More About OnBase Managed Services