Frequently Asked Questions (FAQ)

ISSI provides document management, workflow automation, robotic process automation (RPA), and business process outsourcing (BPO) solutions that help organizations eliminate manual data entry, streamline processes, and increase productivity.

ISSI works with a wide range of clients across industries such as government, education, financial services, healthcare, insurance, manufacturing, transportation, and utilities.

ISSI offers comprehensive document services, including:

• Document scanning (microfilm, large format, etc.)
• Digital mailroom and data entry
• Document capture and index services
• Intelligent data extraction
• Business process outsourcing (BPO) solutions

These services help organizations digitize, organize, and automate paper-based workflows.

Workflow automation and RPA enable businesses to automate repetitive, manual processes—such as accounts payable, HR, case management, and other document-heavy tasks—improving accuracy and freeing up staff time for higher-value work.

ISSI implements and supports leading software and technologies, including Hyland OnBase (for document management and ECM), ABBYY capture and OCR tools, AnyDoc OCR, FileBound, and others.

ISSI’s process typically includes:

1. Assessment – understanding current processes and identifying opportunities
2. Strategy – crafting a tailored automation and capture plan
3. Deployment – implementing solutions department by department
4. Support – ongoing service and technical support after deployment

This phased approach ensures successful adoption and long-term value.

Yes — by combining technology with service expertise (like RPA, OCR, and digital mailroom workflows), ISSI helps reduce manual entry errors and accelerate processing times.

ISSI partners with secure software platforms like Hyland OnBase, which offer strong data protection features, including encryption, digital signatures, and secure access controls to safeguard information at rest and in transit.

While ISSI’s solutions can support compliance workflows (e.g., HIPAA and records management), clients should consult specific product documentation or ISSI specialists to confirm regulatory needs and requirements.

ISSI provides software support, technical assistance, system integration help, and assessment services to ensure clients get the most from their technology investments.

The ISSI website features recent blogs on topics like intelligent document processing, handwriting-recognition automation, workflow best practices, and document management strategies.

You can contact ISSI directly through the website to request a workflow assessment, consultation, or quote for services. Contact details and office information are available on the Contact page.

Many products (e.g., AnyDoc OCR) have support pages, documentation, and technical requirement guides linked on the site to assist users.