ISSI Document Management, Workflow Automation and RPA Blog

ISSI Earns OnBase Diamond Support Partner Designation for Second Year

Thursday, March 1, 2018

Memphis, TN – Imaging Solutions & Services, Inc. (ISSI), a Hyland OnBase value-added reseller (VAR) since 2010 and leading provider of both enterprise content management (ECM) technology solutions and business process outsourcing (BPO) services, has earned the coveted OnBase Diamond Support Award by Hyland Software for the second consecutive year.

Only a select few have earned the Diamond Support designation, which recognizes VARS that provide the highest level of support and service to users of OnBase document management software, and who also maintain outstanding customer retention levels.

OnBase Diamond Support Selection

VARs awarded the OnBase Diamond Support Award have gone above and beyond for OnBase users in the following areas:

  • Training
  • Customer retention
  • Ratio of employees providing support to the number of customers
  • Percentage of customers using the current software release

Comments from Hyland & ISSI

“Our partner community is held to the highest standards. This annual distinction indicates ISSI’s relentless commitment to developing, implementing and supporting mission-critical solutions that solve a wide range of business challenges for organizations,” said Bill Kavanaugh, VP of sales at Hyland.

“We believe that OnBase is the most effective and powerful ECM solution on the market, and are proud to have earned this top designation of support by Hyland Software,” said Jay Barrow, CEO of ISSI. “Diamond level support is the only way we know how to support our clients.”

About Hyland Software

Hyland is a leading provider of software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 15,700 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. More:

About ISSI

ISSI was founded in 1995 to deliver complete enterprise content management (ECM) solutions. The ISSI client base consists of leading organizations throughout the Southeast, including state and local government agencies, Fortune 500 manufacturers, universities, school districts, and healthcare providers. ISSI’s business process outsourcing services (BPO) result in the conversion of over 5 million documents annually, from paper and film to digital formats. ISSI ECM technology solutions enable organizations to reduce their administrative costs, streamline information management and provide better service to their constituents, with industry-leading technology from Hyland OnBase, ABBYY, Kodak Alaris, and Epson. Contact ISSI today to learn how ECM can take your operations to the next level, and discover why ISSI has one of the highest client retention rates in the industry.

Contact us to learn more about Hyland OnBase document management software and support


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