ISSI Earns Top OnBase Support Award Designation: Diamond Level
Sean Parnell – Wednesday, July 12, 2017
ISSI, a leading provider of enterprise content management (ECM) solutions and document imaging business process outsourcing (BPO) services, has earned the coveted OnBase Diamond Support Award by Hyland Software.
Diamond Support is awarded only to a select few of the hundreds of OnBase partners that provide the highest level of support and service to OnBase users and who also maintain outstanding customer retention levels. ISSI has been a leading value-adding reseller (VAR) of OnBase document management software since 2010.
OnBase Diamond Support Selection
Criteria for being awarded the OnBase Diamond Support Award includes metrics for Hyland partners that have gone above and beyond for OnBase users, including:
- Software training
- Customer retention rate of 95% or better
- Ratio of employees providing support
- Percentage of OnBase users using the current software release
Comments from Hyland & ISSI
"Because of Hyland's commitment to OnBase users, we only partner with the best solution providers in the industry," said Bill Kavanaugh, Hyland's director of US channel sales. "ISSI is a great example of the value our partners bring to our users, and their exemplary delivery and support of industry-leading technology solutions is deserving of our Black Diamond Support recognition."
"We are proud to have earned this top designation of support by Hyland Software," said Jay Barrow, CEO of ISSI. "It's the only way we know how to support our customers."
About OnBase by Hyland
OnBase is a single enterprise information platform for managing content, processes and cases deployed via on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise file sync and share (EFSS) for the OnBase platform is available with our complementary offering, ShareBase by Hyland.