ISSI Document Management, Workflow Automation and RPA Blog

ISSI Earns Top OnBase Support Award Designation: Diamond Level

Wednesday, July 12, 2017

ISSI, a leading provider of enterprise content management (ECM) solutions and document imaging business process outsourcing (BPO) services, has earned the coveted OnBase Diamond Support Award by Hyland Software.

Diamond Support is awarded only to a select few of the hundreds of OnBase partners that provide the highest level of support and service to OnBase users and who also maintain outstanding customer retention levels. ISSI has been a leading value-adding reseller (VAR) of OnBase document management software since 2010.

OnBase Diamond Support Selection

Criteria for being awarded the OnBase Diamond Support Award includes metrics for Hyland partners that have gone above and beyond for OnBase users, including:

  • Software training
  • Customer retention rate of 95% or better
  • Ratio of employees providing support
  • Percentage of OnBase users using the current software release

Comments from Hyland & ISSI

“Because of Hyland’s commitment to OnBase users, we only partner with the best solution providers in the industry,” said Bill Kavanaugh, Hyland’s director of US channel sales. “ISSI is a great example of the value our partners bring to our users, and their exemplary delivery and support of industry-leading technology solutions is deserving of our Black Diamond Support recognition.”

“We are proud to have earned this top designation of support by Hyland Software,” said Jay Barrow, CEO of ISSI. “It’s the only way we know how to support our customers.”

Contact us to learn more about Hyland OnBase document management software and support

About OnBase by Hyland

OnBase is a single enterprise information platform for managing content, processes and cases deployed via on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise file sync and share (EFSS) for the OnBase platform is available with our complementary offering, ShareBase by Hyland.


Tags

3-way matching abbyy flexicapture abbyy timeline accounting software integration accounts payable advanced classification advanced document capture advanced document capture software advanced recognition alaris alaris info input american records management association (arma) anydoc software ap automation AP invoice processing artificial intelligence automated data extraction automated redaction automated retention scheduling backfile scanning bots brainware business intelligence (BI) business process management (BPM) business process outsourcing (bpo) captiva capture software case management software charlotte mecklenburg county claims client success program closed loop scanning cloud document capture cloud document management communitylive company update content services coupa business spend management covid-19 coronavirus customer experience customer service data capture data capture software data extraction date entry automation digital mailroom digital transformation digital vault document capture document capture system document classification document conversion document destruction document imaging document indexing document management document management solution document processing document scanner document scanners document scanner service document scanning document scanning and management document scanning service document security document storage ecm electronic records management (erm) employee retention enterprise content management enterprise content management (ecm) enterprise information platform ephesoft epson epson scanners erp integration evolution audit exception handling explanation of benefit (EOB) processing expression 13000xl scanner FADGI compliance FADGI compliant scanners FADGI compliant software federated search filenet financial services GDPR GDPR compliance georgia health information management association (GHIMA) georgia records association (GRA) gfoa annual conference gfoa conference government handwriting recognition healthcare HIPAA document compliance HIPAA security rule hr software hyland cloud hyland communitylive hyland enterprise search hyland forum hyland onbase hyland rpa hyland sharebase hyland software hyperscience ibm datacap IDP information governance (IG) insurance intelligent capture technology intelligent document processing intelligent document processing (IDP) invoice capture invoice processing invoice scanners knowledgelake kodak kodak alaris kodak i3400 kodak i3450 kodak i4650 kodak info input kodak scanners kofax kofax capture kofax readsoft online kofax transformation modules (ktm) KOM Software KOMpliance laserfiche latest legacy capture assessment machine learning mailroom mailroom outsourcing manufacturing mfp microsoft azure microsoft dynamics 365 netsuite newsletter nexsan assureon nsi autostore ocr onbase onbase 17 onbase 18 onbase 19 onbase cloud onbase cloud migration onbase diamond support partner onbase foundation onbase implementation onbase mobile onbase online (OBAL) onbase upgrades onbase web client onbase web server optical character recognition (ocr) oracle document capture oracle financial cloud photo scanners process intelligence software professional services psigen psicapture readsoft records management relational data remote workforce reporting dashboards retention scheduling automation robotic process automation (RPA) RPA-as-as-service (RPAaaS) scan-on-demand scanning workstations service requests sharebase systems integration touchless processing unity client windows 7 support workflow assessment workflow automation workflow automation software workview workview case manager xerox docushare