ISSI Document Management, Workflow Automation and RPA Blog

ISSI Earns OnBase Diamond Support Partner Designation for Second Year

Thursday, March 1, 2018

Memphis, TN – Imaging Solutions & Services, Inc. (ISSI), a Hyland OnBase value-added reseller (VAR) since 2010 and leading provider of both enterprise content management (ECM) technology solutions and business process outsourcing (BPO) services, has earned the coveted OnBase Diamond Support Award by Hyland Software for the second consecutive year.

Only a select few have earned the Diamond Support designation, which recognizes VARS that provide the highest level of support and service to users of OnBase document management software, and who also maintain outstanding customer retention levels.

OnBase Diamond Support Selection

VARs awarded the OnBase Diamond Support Award have gone above and beyond for OnBase users in the following areas:

  • Training
  • Customer retention
  • Ratio of employees providing support to the number of customers
  • Percentage of customers using the current software release

Comments from Hyland & ISSI

“Our partner community is held to the highest standards. This annual distinction indicates ISSI’s relentless commitment to developing, implementing and supporting mission-critical solutions that solve a wide range of business challenges for organizations,” said Bill Kavanaugh, VP of sales at Hyland.

“We believe that OnBase is the most effective and powerful ECM solution on the market, and are proud to have earned this top designation of support by Hyland Software,” said Jay Barrow, CEO of ISSI. “Diamond level support is the only way we know how to support our clients.”

About Hyland Software

Hyland is a leading provider of software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 15,700 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. More: www.hyland.com.

About ISSI

ISSI was founded in 1995 to deliver complete enterprise content management (ECM) solutions. The ISSI client base consists of leading organizations throughout the Southeast, including state and local government agencies, Fortune 500 manufacturers, universities, school districts, and healthcare providers. ISSI’s business process outsourcing services (BPO) result in the conversion of over 5 million documents annually, from paper and film to digital formats. ISSI ECM technology solutions enable organizations to reduce their administrative costs, streamline information management and provide better service to their constituents, with industry-leading technology from Hyland OnBase, ABBYY, Kodak Alaris, and Epson. Contact ISSI today to learn how ECM can take your operations to the next level, and discover why ISSI has one of the highest client retention rates in the industry.

Contact us to learn more about Hyland OnBase document management software and support


Tags

3-way matching abbyy flexicapture abbyy timeline accounting software integration accounts payable advanced classification advanced document capture advanced document capture software advanced recognition alaris alaris info input american records management association (arma) anydoc software ap automation AP invoice processing artificial intelligence automated data extraction automated redaction automated retention scheduling backfile scanning bots brainware business intelligence (BI) business process management (BPM) business process outsourcing (bpo) captiva capture software case management software charlotte mecklenburg county claims client success program closed loop scanning cloud document capture cloud document management communitylive company update content services coupa business spend management covid-19 coronavirus customer experience customer service data capture data capture software data extraction date entry automation digital mailroom digital transformation digital vault document capture document capture system document classification document conversion document destruction document imaging document indexing document management document management solution document processing document scanner document scanners document scanner service document scanning document scanning and management document scanning service document security document storage ecm electronic records management (erm) employee retention enterprise content management enterprise content management (ecm) enterprise information platform ephesoft epson epson scanners erp integration evolution audit exception handling explanation of benefit (EOB) processing expression 13000xl scanner FADGI compliance FADGI compliant scanners FADGI compliant software federated search filenet financial services GDPR GDPR compliance georgia health information management association (GHIMA) georgia records association (GRA) gfoa annual conference gfoa conference government handwriting recognition healthcare HIPAA document compliance HIPAA security rule hr software hyland cloud hyland communitylive hyland enterprise search hyland forum hyland onbase hyland rpa hyland sharebase hyland software hyperscience ibm datacap IDP information governance (IG) insurance intelligent capture technology intelligent document processing intelligent document processing (IDP) invoice capture invoice processing invoice scanners knowledgelake kodak kodak alaris kodak i3400 kodak i3450 kodak i4650 kodak info input kodak scanners kofax kofax capture kofax readsoft online kofax transformation modules (ktm) KOM Software KOMpliance laserfiche latest legacy capture assessment machine learning mailroom mailroom outsourcing manufacturing mfp microsoft azure microsoft dynamics 365 netsuite newsletter nexsan assureon nsi autostore ocr onbase onbase 17 onbase 18 onbase 19 onbase cloud onbase cloud migration onbase diamond support partner onbase foundation onbase implementation onbase mobile onbase online (OBAL) onbase upgrades onbase web client onbase web server optical character recognition (ocr) oracle document capture oracle financial cloud photo scanners process intelligence software professional services psigen psicapture readsoft records management relational data remote workforce reporting dashboards retention scheduling automation robotic process automation (RPA) RPA-as-as-service (RPAaaS) scan-on-demand scanning workstations service requests sharebase systems integration touchless processing unity client windows 7 support workflow assessment workflow automation workflow automation software workview workview case manager xerox docushare